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Policies

The Policies listed below have been put in place to help you have the best experience possible at Eye Kandi Lash Lounge. If you still have questions or concerns, don’t hesitate to contact us – it would be our pleasure to assist you.

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PERMANANT MAKEUP ELEGIBILTY REQUIRMENTS

  • Must be 18+ years old

  • Cannot be pregnant or nursing

  • No skin disease in the treatment area

  • Diabetics or individuals with heart conditions require a medical clearance

  • No Botox or filler within 1 month prior of your appointment(not required for SMP or eyeliner

  • No history of keloid scarring

  • Not currently on blood thinners or prescription acne medicine

  • No transmittable diseases(H.I.V.,AIDS,HEPATITIS)

  • No allergies to Epinephrine or Lidocaine

  • Cannot be undergoing chemo therapy(must be at least 1 year post treatment)

CANCELLATIONS

  • We require 48 hours notice if you have to cancel an appointment. You can cancel or reschedule by phone, text or email. Any cancellations after the 48 hour policy or no shows will result in 100% charge of services and a 100% of the service fee will be due before booking your next service.​

NON REFUNDABLE DEPOSITS

  • A 50% NON REFUNDABLE DEPOSIT is required when booking all Permanent Makeup and Lash extension full sets.

  • Deposits are NON REFUNDABLE but may be transferred within 48 hours of your scheduled appointment

  • Deposits can be transferred up to one time, after that a new deposit is required to book further appointment's

  • NO SHOWS will result in forfeited deposit and will not be allowed to reschedule(per owners discretion)

Late Policies

 

ARRIVING LATE FOR APPOINTMENT

  • Please plan to arrive on time so we can give you the best experience.

  • A 15 minute grace period is allowed, but after that your appointment may need to be cancelled and your deposit forfeited.

GUEST

  • For everyone's comfort and safety no additional guest or children are allowed during your appoitment.
     

PAYMENTS

  • We accept Visa, Mastercard, AMEX, Debit and Cash. Checks are not accepted

  •  50% NON REFUNDABLE deposit is due at the time of booking

REFUNDS

  • We DO NOT OFFER REFUNDS on services. When booking online you agree to our NO REFUND policy. If you experience an allergy and are unable to wear the eyelash extensions applied, we will remove them free of charge. Please see our ‘Allergies Policy’ for more details.
     

EXCHANGE OF RETAIL

  • For sanitary reasons, products with a broken seal cannot be returned.
     

ALLERGIES

  • If you experience an allergic reaction to any of the products used during a service, please contact us immediately for assistance in assessing the situation. If you’ve experienced allergic reactions to eyelash extensions in the past and think you may have an allergy to our products, please let us know before your appointment. A patch test can be administered prior to the appointment. Simply phone or email us with this request. *Refunds are not given for allergic reactions, however, we will remove the lashes free of charge. Eyelash adhesives contain cyanoacrylates. See our refund policy.
     

We hope that learning about these policies were helpful to you.

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